ITSD4SMB

IT Service Delivery for Small to Medium Size Businesses  

  

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Find the solution to these classic IT problems.

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Unplanned outages of production systems.

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Learn practical Change Management

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IT projects that never get completed, and always run over budget.

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Learn how to move the strategic vision forward, and manage costs.

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Reoccurring problems that never seem to get resolved.

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Learn how to leverage the help desk to resolve chronic issues.

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There is never enough capacity.

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Learn how network monitoring tools can help you predict capacity problems before they happen.

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I can't track IT performance.

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Learn how to measure IT performance for both technology and people.

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IT is not aligned with the needs of the business.

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Learn the processes and procedures that bring IT and the business together.

Through this site I will help you with these classic IT problems. As a small business grows, it's IT needs change. What works for you when you are a startup won't sustain you forever. Learn how to get control over your IT department, and  make it work for the business.

Ray Valentine

Contact Me     Ray Valentine

Phone : (614) 492-9305
E-Mail : Ray.Valentine@itsd4smb.com

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Resources

bulletIT is About the Strategy
bulletMakingITclear, Inc. - The Secrets of Business Information Technology Success
bulletHelp Desk Institute
bulletThe Itil Open Guide
bulletitSMF - IT Service Management Forum
bulletThe ITIL Community Forum
bulletITIL Yahoo Group
bulletThe ITIL, BS15000 & ISO 20000 User Group
bulletmore . . .

 

 

 

     

 

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Questions or problems regarding this web site should be directed to Ray.Valentine@ITSD4SMB.com.
Copyright 2006
  ITSD4SMB. All rights reserved.
Last modified: 04/28/2008

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